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FAQ

1. What is a Cookwork Pilot?

A Cookwork pilot is a member that volunteered to try out new things on Cookwork and provide us with feedback. Pilots are also open to hearing about new features first.

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2. Who can join Cookwork? Is it for free?

Cookwork is an online community exclusively for Chefs and other culinary professionals. So, as long as you are a Chef, a retired Chef, or a culinary student, you are welcome to join Cookwork. Our Community Managers check each profile and welcome every new member.

Cookwork is free but membership limited to Chefs and other culinary professionals.

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3. How do I Sign Up?

To become a member of our online community for Chefs follow these steps:

1)On Cookwork’s home page (www.cookwork.com) on the top right hand corner you’ll see the link to >Sign up!. When you click on the link, please fill out your name, the Cookwork login you wish to use (this will be your username within Cookwork), a password, your e-mail and the name of the restaurant/culinary school your work for/attend. Please make sure your...

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4. How do I Login?

On the top right hand corner of your screen next to “Sign Up!” and “Help” you’ll find >Login. Inside please type your Cookwork Username and Password and click on the >Log In button.

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5. How do I Login using my Facebook account? (Facebook Connect)

If the e-mail you provided when you signed up for Cookwork is the same one you use for Facebook then you can Login to Cookwork using your Facebook account. To do so, follow these simple steps:

1)Click on >Loginon the top right hand corner of a Cookwork page.

2)Click on the blue button that reads >Login with Facebook.

3)Enter your Cookwork Username and click >Enter.

From this point on you’ll be able to...

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6. Can’t Login. What do I do?

If you can’t Log In, first make sure you received the confirmation e-mail from Cookwork after you Signed Up and that you clicked on the link inside. If you haven’t clicked on the link, please do so to activate your account.

If you have confirmed your account and still can’t Log In, please send an e-mail to support@cookwork.com and we’ll do our best to solve the problem quickly.

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7. How do I change my Cookwork Login?

If you want to change your Cookwork Login (your name within Cookwork), after you’ve logged in go to >My account on the top right hand corner of your screen. Inside, on the right hand side under MENU, you’ll find >ACCOUNT SETTINGS. Click on >ACCOUNT SETTINGS. Inside type your new Cookwork Login and after that please enter your password and confirm it. Save your changes and that’s it, your Cookwork Login will change immediately!

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8. How do I change my password?

To change your password simply go to >My account on the top right hand corner of your screen, click where it says >ACCOUNT SETTINGS and enter your new password. Confirm your new password by writing it again and don’t forget to click on the >Save Changes button.

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9. Forgot my password. What do I do?

If you forgot your password, go to >Log In on the top right hand corner of your screen and click on it. There you’ll see the >forgot password? link. Simply click on that link and enter your e-mail address. We’ll send you a new password that you may change afterwards.

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10. I forgot my password and the system gave me a new complicated one. How do I change it?

If you want to change your password the first step you need to take is >Log In with your username and the password Cookwork gave you. Once you’ve logged in go to >My account on the top right hand corner of your screen. Once inside, under MENU, you’ll find a link to >ACCOUNT SETTINGS. Inside >ACCOUNT SETTINGS type your new password and confirm it, and don’t forget to click on >Save Changes.

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11. Forgot my Cookwork Login. What do I do?

If you forgot your Cookwork Login, go to >Log In on the top right hand corner of your screen, and there you’ll see the >forgot username? link. Simply click on that link and enter your e-mail address. We’ll send you an e-mail with your Cookwork Login!

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12. How do I upload a Profile Photo?

To upload a photo on to your profile go to >My account on the top right hand side of your screen. Under MENU click where it says >EDIT MY COOKWORK PROFILE. There, on the right side of the page, you can see Profile Photo and below Choose a photo for your profile. By clicking on >Choose File you’ll be able to browse your system for the file to upload and upload it. Don’t forget to...

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13. How do I upload a video?

There are 3 sections within Cookwork where you may upload a video.

1)In the Red Hot News section.

2)In the Community section.

3)In the Careers section.

Please click on the link that corresponds to the section above in which you would like to add a video for further instructions.

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14. How do I edit my profile?

To edit your profile go to >My account on the top right hand corner of your page. After clicking on it, you’ll see that under MENU it says >EDIT MY COOKWORKPROFILE. Inside you’ll be able to add information to your bio or upload a Profile Photo. Don’t forget to click on >Save Changes!

If you’re still not able to edit your profile please send us an e-mail to support@cookwork.com and we’ll try to solve the...

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15. How do I edit my location?

To edit your location, go to the top right hand corner of any page inside www.cookwork.com and click on >My account. Under MENU go to >EDIT MY ACCOUNT. There you’ll find the Location section. This is where you can change your country zip/postal code and city. Don’t forget to click on >Save Changes!

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16. How do I send a private message?

Simple! Just go to >My account on the top right hand corner of your screen and click on it. Once inside, under MENU on the right, you’ll see that the last link is >MESSAGES. Once inside you’ll find >Compose. Click on it and write your private message. Notice that there is a >To option. This is where you can chose which of your friends you want to send your private message to.

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17. How do I stop getting the newsletter?

If you no longer wish to receive our bi-weekly newsletter, go to >My account on the top right hand corner of your screen. Under MENU you’ll see >EDIT YOUR COOKWORK PROFILE. Click on it and on the bottom of the page you’ll find >I would like to receive the Cookwork Bi-weekly Newsletter. If you don’t want to get our newsletter anymore, just untick the box that precedes it. Don’t forget to click on >Save Changes.

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18. I used to get the newsletter but no longer do, how can I sign back up for it?

If you want to get our newsletter please go to >My account on the top right hand corner of your screen. Under MENU you’ll see >EDIT YOUR COOKWORK PROFILE. Click on it and on the bottom of the page you’ll find >I would like to receive the Cookwork Bi-weekly Newsletter. If you want to get our newsletter, just tick the box that precedes it. Don’t forget to click on >Save Changes.

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19. How do I delete my account?

To delete your account go to >My account on the top right hand corner of your screen, click on >ACCOUNT SETTINGS and on your left you’ll see >click here to deactivate my account written in blue. If you deactivate your account your profile will be eliminated from the site.

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20. What does Visibility mean? How do I change the settings?

Visibility inside Cookwork is where you can decide who you want to have access to your recipes or blogs. You can share these with no one, with just your friends, Cookwork’s community, groups or the web.

To get more information on how to change Visibility settings follow these links:

-News Posts visibility settings

-Blogs visibility setting

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